FAQ | First Step

ONLINE ORDERING, ACCOUNTS & PAYMENT

How do I place an order?

SUPER SIMPLE: Ordering is as simple as selecting what you need and using the shopping cart.

  

Can I use more than one voucher code per order?

We currently can only accept one discount code per order.

 

Can I cancel my order?

Until we approve your order to be made, your order status is “Awaiting processing” - you can cancel it at any time while your order is in this status.
 

DELIVERY, RETURNS & CARE

 I’ve received my order, and an item is missing or incorrect, what should I do?
If this has happened, we are so sorry. We are happy to remake and send you your correct / missing item, but we do need your help

1. Contact within 5 business days of the gear being shipped. If contact is made past one month, we may not be able to correct it. Please check your order properly when you receive it.
2. Take a photo of the incorrect gear that we have sent you and also the packaging it was sent in, front and back .

 

How long will our products last? What are your washing instructions?

Our products are designed to last with regular washing and care.

 

Caring For Your Shirts

Nice, You have been wearing your Gear!!!

Now you want to know how to keep that awesome design looking good after washing. We recommend that all our Gear be gentle machine washed to maintain their quality.

 

Instructions:

Do not use any bleach or stain remover on the gear, this will potentially harm the fabric.

 

Do use either a light washing liquid or washing powder

1. Turn T-Shirt inside out
2. Wash
3. Drying - Line or cold/warm air dryer
4. Put the shirt back on!!